Yes, creating an account is free.

No, no subscription is required to use the site's functionalities.

Please ensure that you have entered your email address and telephone number correctly.

Check the spam folder in your inbox.

If the problem persists, please contact customer support for assistance.

Validating your telephone number and email address is essential to strengthen the security of your account.

This ensures that only authorised persons with physical access to your e-mail address can make changes or access your account.

It helps prevent unauthorised access and keeps your personal information secure.

Login to your account.

Go to the top right-hand menu.

Look for the "Account settings" option.

In the "my account" section, you should find sub-options for "Change phone number" or "Change email address".

Select the corresponding option.

Follow the instructions provided to update your phone number or email address.

No problem at all! On the login page, click on "Lost password", then enter your e-mail address to receive a reset link.

2FA (2FactorsAuthentication) security is used to strengthen the protection of our accounts by requiring two separate methods of identification.

So even if someone gets your password, they won't be able to access your account without the secondary authentication element.

This is also a legal requirement for online payments: Directive 2015/2366/EU

Price History: Consultation of spirits transactions on the secondary market over the period between the first transaction dates recorded in the database and transactions dating back 12 months.

Portfolio Management: Monitor bottles held by viewing their deferred valuation over 12 months, with a limit of 100 unique tickers on an unlimited number of bottles.

Live Orders: Access to all the buying, selling, trading and blocktrade functionalities of LIQUIDEX (LQDX) with no information restrictions.

Desc page: Bottle search engine, with unlimited consultation.

A ticker is a unique identifier assigned to a bottle by LQDX. Each bottle has its own ticker.

Check the spelling and make sure you have entered the name of the denomination correctly.

Explore different categories or filters in the database to refine your search.

If you can't find the bottle you're looking for, select the 'Missing bottle?' option and fill in the required information. Customer service will take your request into account and get back to you as soon as possible.

For the moment, we only have these categories in our catalogue. Depending on demand, we may consider adding other categories. Please do not hesitate to contact us.

To access our historical prices without a time delay, you must subscribe to a spirits class.

Sending a valid ID is a normal step to verify your identity and make sure you are of legal age.

We also need to make sure that the natural or legal person really exists.

The KYC process is required for reasons of security and regulatory compliance in the fight against money laundering and terrorist financing. Regulation (EU) 2015/847 & Directive (EU) 2015/849

We use a payment service provider, Stripe, which ensures that your ID is valid and genuine. This usually takes a few minutes, but Stripe may carry out extensive checks.

Entering your bank details allows you to receive your money if you sell bottles on LQDX.

Login to your account.

Go to the top right-hand menu.

Look for the "Account settings" option.

In the 'Bank details' section, you can change your details.

No, creating orders is free.

All transactions are subject to a commission of 2.5% (incl. VAT), payable by the buyer and the seller.

Yes, all transactions on our platform are secure.

We use advanced security protocols to guarantee the confidentiality and integrity of information during transactions.

The security of our users is our priority.

The money flows are managed by our payment service provider Stripe whose approval is available here.

All users benefit from pre-transactional anonymity.

Individual sellers can choose to be anonymous by selecting the paying option: their name will not appear on the dispatch note.

Login to your account.

Go to the top right-hand menu.

Look for the "Account settings" option.

In the 'My account' section, you will find the option "Add another delivery address".

Select the option and enter the address.

All questions can be answered via Liquidex customer service.

UPS Worldwide.

If the buyer does not receive the order within a reasonable period of time due to the seller's failure to ship within 48 hours, the buyer may cancel the order in writing directly to the seller. LQDX will refund the buyer the price of the products and delivery charges paid, less its commission.

Upon receipt of the order, the buyer has 24 hours to inform the seller of any complaints regarding the Products. The transaction will then be suspended until the complaint has been resolved, with LQDX retaining the order price in the escrow account.

Although LQDX is not a party to the transactions concluded between Users, it intends to offer Users a reliable and secure matchmaking service, including only Users who respect their commitments.

For this reason, LQDX will temporarily restrict or permanently block access to the Live Orders service for Users who fail to comply with their undertakings, as described below.

You can consult the restriction or blocking rules applicable depending on the seriousness of the breach here : TERMS & CONDITIONS.

Yes, you can subscribe to as many categories as you like.

Subscriptions are for 12 months.

Yes, you can cancel your subscription at any time.

It will not be renewed when it expires.

Price History Premium: Access to full historical price data for each asset class subscribed to, with no time embargo

Portfolio Management Premium: Supply of proprietary enriched data

The portfolio is a management tool that allows you to monitor the bottles you own by viewing their valuation and price volatility, depending on your subscription.

Unaudited account: Monitoring of bottles held by viewing their valuation over 18 months, with a limit of 50 unique tickers on an unlimited number of bottles.

Verified account: Monitoring of bottles held by viewing their valuation over a 12-month period, with a limit of 100 unique tickers on an unlimited number of bottles.

Verified account + premium subscription: Portfolio valuation with no historical delay and provision of proprietary enhanced data.