Sending a valid ID is a normal step to verify your identity and make sure you are of legal age.

We also need to make sure that the natural or legal person really exists.

The KYC process is required for reasons of security and regulatory compliance in the fight against money laundering and terrorist financing. Regulation (EU) 2015/847 & Directive (EU) 2015/849

We use a payment service provider, Stripe, which ensures that your ID is valid and genuine. This usually takes a few minutes, but Stripe may carry out extensive checks.

Entering your bank details allows you to receive your money if you sell bottles on LQDX.

Login to your account.

Go to the top right-hand menu.

Look for the "Account settings" option.

In the 'Bank details' section, you can change your details.

No, creating orders is free.

All transactions are subject to a commission of 2.5% (incl. VAT), payable by the buyer and the seller.

Yes, all transactions on our platform are secure.

We use advanced security protocols to guarantee the confidentiality and integrity of information during transactions.

The security of our users is our priority.

The money flows are managed by our payment service provider Stripe whose approval is available here.

All users benefit from pre-transactional anonymity.

Individual sellers can choose to be anonymous by selecting the paying option: their name will not appear on the dispatch note.

Login to your account.

Go to the top right-hand menu.

Look for the "Account settings" option.

In the 'My account' section, you will find the option "Add another delivery address".

Select the option and enter the address.

All questions can be answered via Liquidex customer service.

UPS Worldwide.

If the buyer does not receive the order within a reasonable period of time due to the seller's failure to ship within 48 hours, the buyer may cancel the order in writing directly to the seller. LQDX will refund the buyer the price of the products and delivery charges paid, less its commission.

Upon receipt of the order, the buyer has 24 hours to inform the seller of any complaints regarding the Products. The transaction will then be suspended until the complaint has been resolved, with LQDX retaining the order price in the escrow account.

Although LQDX is not a party to the transactions concluded between Users, it intends to offer Users a reliable and secure matchmaking service, including only Users who respect their commitments.

For this reason, LQDX will temporarily restrict or permanently block access to the Live Orders service for Users who fail to comply with their undertakings, as described below.

You can consult the restriction or blocking rules applicable depending on the seriousness of the breach here : TERMS & CONDITIONS.